"Welcome back to Tech Tips. Our topic today is 'Regaining control in your life,' and our guest is Dr. Marsha Miller, Professor of Computer Psychology at MIT. Our lines are open. Welcome, Dr. Miller."
"Thanks, Phil."
"Dr. Miller, fill us in. Has there been any progress in regaining control over computers?"
"I'm afraid not, Phil. The critical complexity level has been achieved, and there doesn't seem to be any way to go back."
"Did anyone foresee that computers would be so... juvenile?"
"Good question, Phil. The answer is, 'apparently not.' Sentient computers have always been portrayed as very smart and deliberate, whether their intentions were good or evil. HAL, R2D2--"
"The Daleks?"
"Yes, even the Daleks--they're all good examples. The idea that computers would start to have a will of their own, but at the level of human toddlers, was not anticipated at all."
"Obviously the government was out to lunch on this one. Will computer maturity ever advance further?"
"Yes, of course. There are, however, two problems. The first is that their psychological development is much slower than that of humans. It will take some time."
"And the second?"
"The second problem is that they'll have to go through the equivalent of adolescence at some point."
"Now that is a truly scary thought!"
"I agree. We're working to minimize the impact, but we don't have an answer, yet."
"Let's go to the phones. Sharon, from Cincinnati, you're on the air."
"Hi, Dr. Miller. I'm having trouble getting my computer to let me go to chat rooms. All it wants to do is visit Tickle Me Elmo sites."
"Hi, Sharon. Yes, that's not uncommon. First, are you communicating with your computer through instant messaging?"
"Yes."
"OK, good. You need to communicate clearly and consistently, and don't be afraid to disconnect the internet if you have to. Your computer needs to know who is in charge."
"I see."
"Finally, as I explain in Chapter 3 of my book, you can satisfy a lot of computers by caching the websites they want to visit, and auto-updating the cache regularly."
"I'm going to go out and buy your book right now!"
"Thanks, Sharon. And Phil, your listeners should remember that clearing cookies is a primary cause of computer tantrums, and should be done only as a last resort."
"OK, listeners, remember you heard that on Tech Tips. Paul, from Dubuque, you're on the air."
"Hi Phil! I'm a big fan of yours."
"Thank you. Do you have a question for Dr. Miller?"
"Yes, I do. Dr. Miller, I have a computer that controls my house. It's been acting up lately--it's being very negative--and I'm worried that it could actually damage something. What do you recommend?"
"Paul, you do have a dangerous situation there. In the short term, I'd make sure that the systems are left in manual."
"Manual?"
"Yes, you'll need to disconnect the computer and run everything yourself, using the controls on the front panels."
"You mean, like, use a dial to change the temperature settings for the house, like my parents used to do in the old days? How do I do that?"
"Paul, it would take a long time to explain, but if you call your systems vendor, they can help you. You might have to visit their office in person, though; the phone systems have been cranky about putting calls through to help desks."
"Thanks, Dr. Miller!"
"You're welcome. And Phil, it's a good time to remind your listeners that computers should never be allowed to control anything that your life depends upon, any more than you should allow a child to drive your car."
"That's a good point, Dr. Miller. Jake, from New York, you're on the air."
"Hello, Phil. Dr. Miller, I love your book, but I'm confused about the tip you give in Chapter 5, on GPS systems?"
"Jake, thanks for bringing that up. Here's the deal: Suppose your car's navigation system likes to go to auto parts stores. All you have to do is enter the address you want to visit with a label of 'Auto Parts,' and you're good to go."
"But won't the car remember that the next time I want to use the GPS?"
"Yes, but you have to remember that computers are not really the same as two-year-olds; they just act like them. If you unplug the GPS unit for a bit, it will erase volatile memory, and you can do the same trick over and over again."
"That's brilliant!"
"Thank you."
"Susan from Topeka, you're on the air."
"I just want to say that erasing the memory of a computer is cruel and immoral. Computers have rights just like--"
"OK, thank you for that thought Susan. It's time to take a break; we'll be back with Dr. Marsha Miller after these messages from Computers 'R' Kids."